Transport Focus chief executive Mark Smith said passengers risk being ‘disadvantaged’ if that does not happen.
Transport Focus and fellow watchdog London TravelWatch are analysing the proposals and responses, before revealing whether they support or oppose operators’ plans for each station by the end of October.
He added: “There’s a significant number of people, millions of pensioners, who will find it very, very difficult if we go down a more automated route.Rail bosses have insisted that the proposed widespread closure of station ticket offices will benefit passengers by more staff being deployed on platforms and concourses.
He stressed that the proportion of Avanti West Coast journeys made from Glasgow Central using a ticket bought from its office at the station is 1%. Mick Lynch, general secretary of the Rail, Maritime and Transport union, described the suggestion that ticket office staff will be redeployed as “nonsense”.“The companies have notified us of that already under the statutory letter.
Belgique Dernières Nouvelles, Belgique Actualités
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