Show us the sauce code... Wendy's and Google to test drive-thru order bot
Wendy's and Google have together built a chatbot for taking drive-thru orders, using large language models and generative AI.
The system works by converting spoken fast-food orders to text that can be processed by Google's large language model. A generative component added to the system is designed to make the chatbot interact with people in a more natural and conversational manner, so that it's less rigid and robotic. The completed model was trained to recognize specific phrases or acronyms customers typically use when ordering, such as"JBC" describing Wendy's junior bacon cheeseburger,"Frosties" milkshakes, or its combination meal"biggie bags." Unsurprisingly, the chatbot, like human workers, will gladly offer to upsize meals or add more items to an order since it has been programmed to try and persuade hungry patrons to spend more cash.
"You may think driving by and speaking into a drive-through is an easy problem for AI, but it's actually one of the hardest," said Thomas Kurian, CEO of Google Cloud.
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