The Consumer Council has issued some advice so passengers know their rights if things go wrong with flights this summer
There is nothing worse when travelling than getting to the airport and discovering that your flight is delayed, or worse has been cancelled.
All airlines must clearly inform their customers about their rights as air passengers. They must inform you by means of warnings at the time of invoicing, written notices in case of delay and updated information on their own website. If the airline’s explanation doesn’t seem right to you, or doesn’t reflect your own experience, you should make a claim for compensation.
If you are delayed by more than five hours and decide not to travel, you are entitled to a refund. Refunds should be paid by the airline within seven days. If your flight was cancelled within 14 days of your scheduled departure time, you may also be entitled to compensation. This depends on the amount of notice you were given of the cancellation, and the options available for an alternative flight.
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