The complaint, which also involved a meeting arranged between the complainant’s wife and her abusive ex-partner, was among 15 upheld
The report to the council’s overview management and scrutiny committee showed the 15 upheld complaints were from a total 25 investigated in detail, out of 102 made to the Ombudsman. The rest were either not upheld, closed after initial enquiries, referred back for a local resolution, saw advice given or were incomplete or invalid.
The authority paid a total of £450 to the woman it failed to accept a homelessness application for after the Ombudsman upheld her complaint. The complainant said their refusal left her living in unsuitable accommodation for longer than necessary which affected her physical and mental wellbeing.Other upheld complaints included the council taking 12 months to respond to a woman about unfounded allegations made against her as a foster carer.
Belgique Dernières Nouvelles, Belgique Actualités
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