A survey by Which? has revealed regional airports like EMA can offer a 'seamless and hassle-free start to your holiday', in comparison to huge airports like Heathrow
East Midlands Airport has been named one of the best airports in the UK. A survey by Which? has revealed regional airports like EMA can offer a "seamless and hassle-free start to your holiday", in comparison to huge airports like Heathrow.
The consumer group asked nearly 4,000 of its members about their experiences at airports around the UK - using these reviews to compile an overall score based on user satisfaction and how likely people are to recommend the airport. As a result, Which? recommended travellers use East Midlands Airport, which had a customer score of 72 per cent.
It was awarded four stars out of five for queues at check-in, at bag drop, at security, and at baggage reclaim. It scored slightly lower for passport control queues, with three stars.Being a smaller airport it understandably scored lower for seating, shopping variety and price, scoring three stars for these aspects. However, its staff were praised with a four-star rating and the airport's toilets were given the same rating.
Which? explained its survey showed the best airports in the nation were all smaller, serving less than five million passengers a year. The consumer voice said that although these airports might not have the same range of flight destinations as the biggest airports, they could provide a much better experience.
In the new list, a Which? author said: "So if you can, switch. Fly from Liverpool instead of Manchester, or East Midlands instead of Birmingham. It encourages the better run airports to expand."
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