The airport has been named the worst in the UK in Which?'s latest survey
Manchester Airport has hit back after it was named the worst airport in the UK in Which?’s annual survey. The magazine asked nearly 4,000 people about their experiences at UK airports over the past 12 months, with Liverpool John Lennon Airport being named the best.
“Our customer service is driven by investment in our people – we have recruited more than 3,000 colleagues since April 2022 and established a new 100-strong resilience team, trained in a variety of roles so they can respond at short-notice to ensure passengers get a good level of service. It is also driven by investment in our facilities, especially the £1.3bn transformation of Terminal 2, through which more than 80 per cent of our passengers will fly by 2025.
Terminal 3 scored one star for seating, prices in shops, and queues at check-in, bag drop and security. It scored no higher than two stars in any of the remaining categories. One traveller complained of “huge queues” at check-in, branding the situation a “joke”, while others dubbed the airport experience “crowded, noisy, generally stressful” and “dispiriting from start to finish”.
The spokesperson for Manchester Airport pointed out that those responding to the survey only equate to a small fraction of passengers using the airport. They added: “Year-by-year the Which? survey becomes less and less relevant as response rates continue to dwindle, with half as many people surveyed this year as were 12 months ago. There were only 567 responses relating to Manchester Airport - 0.002 per cent of our annual passenger numbers.
Belgique Dernières Nouvelles, Belgique Actualités
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