'Our research found that certain groups are disproportionately affected.' Citizens Advice's Beth Foley speaks to us after new research by the charity suggested an estimated 15.7m people in the UK experienced postal delays last month. More: 📺 Sky 501
An estimated 15.7 million people in the UK experienced postal delays last month, according to new research commissioned by the charity, Citizens Advice.
Royal Mail said the year 2022/2023 was"one of the most challenging in our history" and said its services had been impacted by strikes and"high levels" of staff absence.The survey of more than 4,000 adults surveyed between 25 May and 5 June found nearly one in three of those questioned - equivalent to be around 15.7 million people if replicated across the UK - said they had experienced a letter delay, while 22% said they had experienced a parcel delay.
Winifred, a 24-year-old from Hemel Hempstead, told the charity that during her pregnancy - regarded as"high risk" by doctors - she waited for multiple hospital letters that failed to arrive on time.Winifred, who now has an eight-week-old baby, added:"Another time, I knew I had an appointment that week, but hadn't received the letter so I went directly to the hospital to ask when the appointment was.
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