Woman and son stranded overnight waiting for RAC
A woman and her son were left stranded overnight at a service station waiting for the RAC after her car broke down on the M4 near Bridgend.
Despite being a member of the RAC, she was only taken to services near the Severn Bridge by an approved partner of the breakdown service.Mrs Jacobs first called the RAC at 12:30 BST when the warning lights on her Peugeot came on.She was unable to make it to the nearest slip road and called the police. Highways officers came to her assistance and "at a very slow pace" helped her off the hard shoulder.
At 21:00, eight and a half hours after the first call, a pick-up truck from an approved partner garage turned up but "he was only prepared to take her to the next service station", Mr Jacobs said.Mrs Jacobs and her son were taken to Magor Services near the Severn Bridge "By that time it was 02:45 and she received a call to say they wouldn't be able to recover the vehicle and would pay for a taxi to get them home instead," he added.Mr Jacobs said he was "furious".
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