Patients spoke about the high level of service
Patients at one of Nottingham's most popular GP practices have heaped praise on its service, saying they don't have a bad word to say. Plains View Surgery in Plains Road, Mapperley, was rated as the joint-top practice in the city, according to the GP Patient Survey 2023.
"It's a very, very good practice," said the 58 year old. "My experience has been very positive, I can get an appointment without too much delay and you never wait more than five or six minutes in the waiting room."They're very responsive, I've never really encountered any delays and I've been coming here 20 years. I don't have any criticisms at all, I can't think of any.
"They go the extra mile and ensure you get the right support at the right time. I also live on the same road. You don't struggle to get appointments. A survey of some of it patients showed that 94 percent found the receptionists helpful, with 84 percent saying they found it easy to get through on the phone. Eighty-two percent answered that they were satisfied with the appointment times available.
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