A seriously ill pensioner who called NHS 111 was given the number for Tesco instead of a pharmacy.
Sally Jones described her mum Julia Jago’s experience with the service as ‘horrifying’ and ‘farcical’ Sally Jones described her mum Julia Jago’s experience with the service as ‘horrifying’ and ‘farcical’.
She was given a telephone number which the operator said was for a nearby chemist, but when Sally dialled it went through to the supermarket’s customer services line instead.: ‘I phoned [the number] and got a recorded message which said “we cannot give you any information on store openings or stock”.’
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