The Local Government and Social Care Ombudsman ordered Shropshire Council to resolve the matter within a month.
The Local Government and Social Care Ombudsman said the council was at fault over the delay and ordered it to resolve the matter within a month.The investigation report says a man, named as Mr X, made a stage two complaint to the authority in May 2021 and an investigating officer was appointed that July. The complaint involved children’s services.
When the council failed to conclude the investigation nearly two years later, Mr X took the matter to the ombudsman.
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