Kirsty still has seven months left on her red passport but was told it was out of date at the airport and lost her £1,000 dream TUI holiday - with no refund
A holiday-maker lost her £1,050 dream break because of a little-known EU rule about passport issue dates. Kirsty Hawes, 28, had booked an all-inclusive holiday to Mallorca, Spain, with her best friend through TUI.
Before Brexit, Brits could travel up to and including the expiry date on their passports But EU regulations now mean a UK passport holder wanting to visit Europe needs a passport which was issued within the previous 10 years. Kirsty wants travel providers to change their booking pages to include the date of issue for the passport to flag up passports that would be invalid. Kirsty said: “They took our passports and said you can’t fly.“I said ‘no it’s not – it doesn’t run out for seven months’. I was panicking and burst into tears.Following a break-up and several family and friend deaths, Kirsty was looking forward to a relaxing getaway with her friend.
She was told over the phone that she can’t be issued a refund as the information on passport validation was included in a confirmation email.
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