Bosses of North East Ambulance Service have apologised to bereaved families after claims of ‘cover-ups’ emerged
The review fell short of agreeing with the families' belief that changes to reports and not sending original documentation to coroners was done deliberately "to avoid negative attention and accountability".
"We have not agreed with some of those decisions taken or some of those judgments made and believe that there are significant learning opportunities to be gained in the organisation in using these cases as a vehicle for improvement." "It is clear that they are not only devastated by the loss of their loved ones but also by the ambulance service's response to the legitimate questions about their care."
Belgique Dernières Nouvelles, Belgique Actualités
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